It would seem nothing out of the ordinary, except for the fact, the time is around 11pm in the night. This the ground crew, in their back office, working on tickets, changes, excess baggage, seat adjustments fiascos, and last minute crisis etc. Pretty active in the middle of the night, these people do a commendable job of being courteous and polite. This rush goes on till around 2am in the morning, when the flight takes off. I am sure they earn a well deserved rest, only to give up their normal sleep time the next day around.
Tags: airlines, tickets, agent, lufthansa, india, crew, airport
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